Job Specification

Reports to: Lead GP Assistant

Location: King Fisher Medical Centre, 3 Staunton St, London SE8 5DA

Salary Band: £24,500 - £26,000

Hours: Full time (37.5 hrs)

Purpose of the role

To provide comprehensive administrative and operational support within the practice, ensuring smooth patient flow, accurate record-keeping, and efficient coordination between clinical and non-clinical teams.

Key relationships

• Internal:
  • GPs and clinical team (for referrals, medical reports, and patient preparation)
  • Practice manager and admin team (for workflow and compliance)
• External:
  • Patients (face-to-face, phone, and online queries)
  • Hospitals and third-party providers (for referrals and medical reports)

Key responsibilities

• Patient Administration:
  • Book appointments, manage queries, assist with registration
  • Prepare patients for GP appointments (brief history, basic readings)
  • Explain treatment procedures and arrange follow-ups
• Data Management:
  • Scan and file patient information into EMIS
  • Summarise new patient records and maintain accurate summaries
  • Enter data from letters, tests, and reports (diagnoses, results, medication)
• Workflow Coordination:
  • Sort and process incoming patient letters and flag actions for clinicians
  • Manage referrals, including urgent cancer referrals, via e-RS
  • Draft and process medical report requests
• General Administration:
  • Filing, scheduling, and supporting audits or reporting
  • Handle telephone and online enquiries
  • Attend staff meetings and adhere to practice protocols

Person Specification