Job Specification

Reports to: Site Lead

Location: South East London Sites

Salary Band: Depending on Experience

Hours: Full time, 37.5

Shifts: 8:00am - 4:00pm & 10:30am - 6:30pm (Must be available to work both shift timings)

The Patient Coordinator is a front-of-house role focused on supporting patients face to face when they attend our practices.

Patients do not always arrive at their best. They may be unwell, anxious, worried, or frustrated. This role exists to create a calm, welcoming, and supportive environment where patients feel listened to, respected, and safe.

Alongside delivering a positive patient experience, the role supports clinical care by helping manage patient flow, maintaining accurate records, and collecting patient observations where required.

Key Responsibilities

In-Person Patient Experience

• Act as the first point of contact for patients attending the practice in person, greeting them as they arrive.
• Provide a warm, professional, and reassuring welcome to patients and visitors.
• Communicate clearly and compassionately with patients from all backgrounds.
• Maintain patient dignity, confidentiality, and respect at all times.
• Support a calm, well-managed waiting room environment.