Reports to: Head of People & Performance

Location: Main base: London Bridge and Deptford, with travel to surgeries across South East London (approx. 1 day per week)

Salary Band: £32,000 - £36,000 per annum

Hours: Full time

Purpose of the role

To provide hands-on, proactive HR support across the employee lifecycle — ensuring smooth HR processes, accurate data, and consistent first-line advice.

The role combines strong administrative delivery, opportunities to improve systems and processes, and provide first line advice to employees and managers helping build structure and resilience as the organisation develops.

Key relationships

Works closely with the Head of People & Performance, Payroll Administrator, and local management teams.

Builds positive relationships with managers and employees across all sites.

Key responsibilities

• Act as the first point of contact for HR queries from managers and employees.
• Provide first-line HR advice, interpreting policy and signposting or escalating as needed.
• Manage HR administration including contracts, starters, leavers, contractual changes, and benefits.
• Ensure accurate data entry and reporting within our HR system.
• Partner with Payroll Administrator to ensure accurate monthly payroll.
• Produce HR metrics such as headcount, absence, and turnover.