Job Specification

Reports to: Operations Director

Location: Kingfisher Medical Centre, London SE8 5DA with occasional travel to other SE London sites

Salary Band: £50,000 - £60,000

Hours: Full Time - 37.5 Hrs per Week

Purpose of the role

The Practice Manager provides senior operational and performance leadership for the multidisciplinary AHP workforce, with clear ownership for how services run and how they improve. The role exists to ensure teams are high‑performing, accountable, and productive, delivering excellent patient care within clear financial, capacity, and productivity frameworks.

Operating at pace, the Practice Manager takes a proactive, solutions‑focused approach, spotting issues early, making confident decisions, and bringing resolutions rather than escalations. You’ll balance strategic thinking with hands‑on operational grip, using data and insight to drive continuous improvement.

This is a role for a commercially minded, detail‑oriented leader who works autonomously, partners effectively with senior and clinical leaders, and owns outcomes with minimal oversight.

Key relationships

• Operations Director – direct line manager; strategic oversight.
• Partners – senior leadership; practice-wide strategic alignment.
• Clinical Supervisors & AHP Team Leads – collaborative partners providing professional and clinical oversight.
• Multidisciplinary Teams – Physician Associates, Clinical Pharmacists, Nursing team, and other AHPs.
• Head of People & Performance – collaboration on training, development, and performance.
• Hiring & Recruitment Teams – joint work on staffing, onboarding, and induction.
• GPs & Clinical Leads – coordination of workflows, escalation pathways, and wider workforce integration.