Job Specification

Reports to: Operations Director

Location: Kingfisher Medical Centre, 3 Staunton St, London SE8 5DA with travel across group sites

Salary: £29,000 - £31,000

Hours: Full time (37.5 hrs)

Purpose of the role

The Deputy Service Manager plays a key leadership role within our back-office clinical administrative service. The post-holder supports the management of multiple administrative teams, ensuring the safe, accurate and efficient delivery of all clinical correspondence, referrals, medical reports, laboratory results, and patient communications.

The role requires excellent communication skills, strong attention to detail, and the ability to lead teams in a fast-paced environment. While NHS experience is an advantage, it is not essential—we welcome candidates with proven experience managing people and processes in a busy operational setting.

Key relationships

• Clinical Team: GPs, Nurses, Pharmacists, PAs, Paramedics, AHPs (for referrals, test results, and patient preparation).
• Non-Clinical Team: Reception, Triage, Data & Performance, Patient Experience (for coordination and record management).
• Patients: Direct interaction for basic checks, specimen collection, and explaining procedures.
• External stakeholders: hospital trusts, community services, insurers, solicitors, laboratories

Key responsibilities

• A. Leadership of Multiple Administrative Teams

You will provide day-to-day supervision, support and performance oversight across several key functions, including Referrals, Medical Reports, Document Assessment Team and Lab reports team